Warranty Policy

Effective Date: February 12, 2025

At Kelseypb, we stand behind the quality and performance of our mini laundry equipment. We are committed to providing our customers with reliable and durable products. This Warranty Policy outlines the coverage and conditions of the warranty for the items purchased from kelseypb.com.

Warranty Coverage

Kelseypb offers a 1-year warranty on all washing machines, dryers, and irons sold through our website. This warranty covers defects in materials and workmanship under normal use and conditions for one year from the date of purchase.

What the Warranty Covers

The warranty includes:

  • Repair or replacement of defective parts that exhibit manufacturing defects.
  • Labor costs associated with repairing or replacing defective components, as deemed necessary by our authorized service technician.

Warranty Exclusions

This warranty does not cover:

  • Damage caused by misuse, neglect, or improper installation.
  • Normal wear and tear, including but not limited to parts that are subject to regular replacement.
  • Damage resulting from accidents, environmental factors, or unauthorized modifications.
  • Issues arising from failure to follow operating instructions provided in the product manual.

How to Make a Warranty Claim

To initiate a warranty claim, please follow these steps:

  1. Contact Us: Reach out to our customer service team at [email protected] or call us at +1(701)405-9109 during our customer service hours (Monday to Sunday, 8:00 am to 10:00 pm CST).

  2. Provide Documentation: Be prepared to provide proof of purchase, such as your order number, receipt, and any relevant photos or descriptions of the defect.

  3. Follow Instructions: Our customer service team will guide you through the warranty claim process and provide you with instructions on how to return the defective product, if necessary.

Warranty Limitations

  • This warranty is valid only for the original purchaser and is not transferable.
  • The warranty applies to products purchased directly from kelseypb.com or authorized retailers. Claims for products purchased through unauthorized channels will not be honored.
  • We reserve the right to determine whether to repair or replace a defective product.

Contact Us for Support

If you have any questions regarding our warranty policy or need assistance with your product, please contact us:

Thank you for choosing Kelseypb. We appreciate your trust in our products and are committed to providing exceptional customer service and support throughout your purchase experience!