Shipping policy

Effective Date: March 20, 2025

Thank you for shopping with Kelseypb! We are committed to providing you with a smooth and reliable shopping experience, including a clear and straightforward shipping process. Please review our Shipping Policy to understand how your order will be processed and delivered.

1. Shipping Destinations

We currently ship only within the United States.

🚫 We do not ship to:

  • Alaska and Hawaii
  • U.S. territories
  • P.O. Boxes and APO/FPO addresses
  • International destinations

We are working to expand our shipping coverage and will update this policy as changes are made.

2. Shipping Costs

✅ We offer FREE standard shipping on all orders within the continental United States.
✅ No hidden fees or extra charges at checkout — the price you see at checkout is the final price.

3. Order Processing Time

  • Orders are processed within 1–2 business days from the time the order is placed.
  • During peak seasons (e.g., holidays, sales events), processing times may be longer.
  • If there is an issue with your order that may cause a delay (e.g., out of stock), our support team will notify you promptly.

4. Shipping Methods & Delivery Time

We use trusted carriers such as USPS and UPS for delivery. Estimated delivery times are as follows:

Shipping Method Estimated Delivery Time Cost
Standard Shipping 3–7 business days Free
  • Delivery times are calculated from the day the order is processed and shipped, not the day the order is placed.
  • Actual delivery times may vary depending on your location and external factors beyond our control.

5. Order Tracking

  • Once your order is shipped, you will receive an email with a tracking number.
  • You can use this tracking number to monitor your shipment’s status on the carrier’s website (e.g., USPS or UPS).
  • If you do not receive a tracking number within 3 business days of placing your order, please contact our support team.

6. Shipping Restrictions

We are unable to ship to the following locations:

  • Alaska and Hawaii
  • P.O. Boxes and APO/FPO addresses
  • International destinations

7. Shipping Delays

While we strive to deliver your order on time, certain circumstances beyond our control may cause delays, including:

  • Severe weather conditions
  • Carrier delays
  • High-demand periods (e.g., holiday seasons)
  • Natural disasters

If your shipment is delayed, please contact our support team — we will work to resolve the issue as quickly as possible.

8. Damaged or Lost Shipments

We take great care in packaging your items to ensure they arrive in perfect condition. However, if your order is damaged or lost in transit, please follow these steps:

  1. Contact our customer support team at [email protected] within 7 days of receiving your order (or the expected delivery date).
  2. Provide your order number and a description of the damage or loss.
  3. Include supporting photos (if applicable).

Our team will work with the carrier to investigate the issue and provide a solution — either a replacement or a refund.

9. Address Accuracy

Please ensure that your shipping address is correct when placing your order:

  • Kelseypb is not responsible for delays, delivery issues, or lost packages due to incorrect or incomplete addresses.
  • If the package is returned due to an incorrect address, you may be responsible for reshipment fees.

10. Delivery Confirmation

All shipments require a delivery confirmation.

  • If the carrier confirms that your package has been delivered but you haven’t received it, please:
    • Check with neighbors or building management.
    • Contact your local post office or UPS branch.
    • If you still cannot locate your package, contact our support team for assistance.

11. Cancellations

  • Orders can be canceled within 24 hours of placement for a full refund.
  • After 24 hours, the order may have already been processed and shipped, in which case you’ll need to follow the return process.

12. Contact Us

If you have any questions about your order or need more information about shipping, please contact us:

📧 Email: [email protected]

Thank you for choosing Kelseypb! We’re committed to providing you with high-quality products and a seamless shopping experience.